Danielle Lin

We currently offer eGift Cards, a digital gift that’s sent by email. We don’t currently offer physical gift cards.

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up. You can sign up for notifica...

For non-profit animal welfare organizations, learn more about our network benefits and how to join.  For Drool customers, learn more about our efforts and join us in giving back through Wish List. 

You can reach one of our devoted customer service reps toll-free at 1-800-123-4567 anytime, day or night – we're available 24/7. You can also chat or email customerservice@drool and we'll get right...

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase.  If you would like to request a ret...

Drool, Inc. carefully inspects each order prior to shipment to ensure the product is undamaged. However, we will happily replace any item that is damaged upon receipt.

To check the status of your order, go to orders. Here’s what you will see:  Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an ema...

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.

Go to Payment Methods and click the blue hyperlink that says “Add a new Credit or Debit Card.” Fill in the required information exactly as it appears on the card and clicks the button that says “Sa...

We accept Visa, MasterCard, American Express, Discover and PayPal.